Privacy Policy

Last Updated: 1 July 2026

Distinct Conveyancing recognises that buying or selling property requires you to provide sensitive personal information. We take that responsibility seriously and are committed to ensuring your information is collected, stored and used securely, transparently and only for legitimate business and legal purposes.

At Distinct Conveyancing Pty Ltd, we are committed to protecting your privacy and handling your personal information responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you engage our services, visit our website or otherwise interact with us.

Personal Information

Distinct Conveyancing collects, holds, uses and discloses personal information in the ordinary course of our business, including to provide conveyancing and property-related services, prepare Form 1 Vendor Statements, meet our legal and professional obligations, communicate with our clients, improve our services and operate our business.

Collection of Personal Information

The primary way we collect personal information is directly from our clients when they engage us to provide conveyancing services, including the preparation of Form 1 Vendor Statements where requested.

Depending on your matter, we may collect:

  • your name;
  • residential and postal address;
  • email address;
  • telephone number;
  • date of birth;
  • occupation;
  • preferred method of communication;
  • financial institution and payment details;
  • identification documents, including driver’s licence or passport details;
  • Verification of Identity (VOI) information;
  • property and transaction information; and
  • any other information reasonably required to provide our services.

Where applicable, we may also collect information relating to companies, trusts and other legal entities, including information about directors, trustees, beneficial owners and authorised representatives.

From 1 July 2026, we are also required to collect and verify certain information under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) as part of our Customer Due Diligence (CDD) obligations.

How We Collect Personal Information

We may collect personal information:

  • directly from you;
  • via email, telephone or video conference;
  • during meetings at our office;
  • through electronic client onboarding forms;
  • through our electronic Verification of Identity (VOI) and Customer Due Diligence (CDD) providers, including EasyAML, Scantek and TriVOI;
  • from real estate agents, mortgage brokers, banks and lenders;
  • from solicitors, accountants and other professional advisers (where authorised);
  • from publicly available registers including Land Services SA, ASIC and other government authorities; and
  • through enquiries submitted via our website.

Website & Cookies

When you visit our website, we may collect limited information such as your IP address, browser type, pages visited and time spent on our website.

Like many websites, we use cookies and website analytics to improve website functionality and understand how visitors use our website.

You may disable cookies through your browser settings, however doing so may affect the functionality of some areas of our website.

We may use third-party analytics services, including Google Analytics, and social media platforms to better understand how visitors use our website and to improve our online services. These providers manage information in accordance with their own privacy policies.

How We Use Your Personal Information

We use your personal information for the purpose for which it was collected, including to:

  • provide conveyancing services;
  • prepare contracts, legal documentation and Form 1 Vendor Statements;
  • conduct electronic Verification of Identity (VOI), Customer Due Diligence (CDD), sanctions screening, Politically Exposed Person (PEP) screening and other compliance checks required under the AML/CTF Act;
  • communicate with you throughout your transaction;
  • liaise with financial institutions, real estate agents and government authorities;
  • facilitate electronic settlements through PEXA;
  • invoice for our services;
  • respond to enquiries;
  • improve our services; and
  • comply with our legal and professional obligations.

We may also use your information to send updates about our services where you have consented or where permitted by law. You may unsubscribe from marketing communications at any time.

Electronic Verification of Identity & AML Compliance

To protect our clients and comply with Australian legal requirements, Distinct Conveyancing uses secure electronic identity verification and AML/CTF compliance platforms as part of our client onboarding process.

These systems assist us to:

  • verify your identity through electronic Verification of Identity (VOI);
  • complete Customer Due Diligence (CDD) required under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth);
  • undertake sanctions and Politically Exposed Person (PEP) screening where required;
  • assess and manage AML/CTF risks;
  • maintain records required by law; and
  • help protect property transactions from fraud and financial crime.

To provide these services, we use trusted third-party providers, including EasyAML, Scantek and TriVOI. These providers process your personal information on our behalf solely for the purpose of providing identity verification and AML/CTF compliance services and are contractually required to maintain appropriate privacy, confidentiality and information security standards.

Disclosure of Personal Information

We will only disclose your personal information where it is reasonably necessary to provide our services, where you have authorised us to do so, or where required by law.

Depending on your transaction, your information may be disclosed to:

  • accountants, solicitors and other professional advisers involved in your transaction;
  • AUSTRAC;
  • banks and financial institutions;
  • EasyAML, Scantek and TriVOI for Verification of Identity (VOI) and AML/CTF compliance services;
  • government authorities;
  • Land Services SA;
  • local councils;
  • mortgage lenders;
  • PEXA and other electronic settlement platforms;
  • real estate agents;
  • RevenueSA;
  • SA Water;
  • strata and community corporations;
  • trusted technology providers supporting our business operations; and
  • other parties where authorised or required by law.
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Quality of Personal Information

We take reasonable steps to ensure the personal information we collect is accurate, complete and up to date.

If you believe any information we hold is inaccurate or has changed, please contact us so we can update our records.

Storage and Security

Protecting your information is extremely important to us.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Information is stored securely using a combination of physical security measures, secure electronic systems and access controls.

When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it in accordance with our legal obligations.

We use secure third-party technology providers to assist us in delivering our conveyancing services and complying with our legal obligations. These providers are carefully selected and are required to maintain appropriate privacy, confidentiality and information security standards.

Overseas Disclosure

Distinct Conveyancing primarily stores and manages information within Australia.

However, some of our trusted cloud-based technology providers may store or process information using secure infrastructure located outside Australia. This means that some personal information may be transferred to, stored or processed in overseas jurisdictions as part of those services.

Where this occurs, we take reasonable steps to ensure your personal information remains protected in accordance with Australian privacy laws.

Children’s Privacy

Our services are generally intended for adults involved in property transactions. We do not knowingly collect personal information from children unless it is reasonably necessary for the provision of our services or required by law.

Access and Correction

You may request access to the personal information we hold about you or request that inaccurate information be corrected.

We may require proof of identity before providing access.

Where permitted by law, we may refuse access or correction requests, however we will provide written reasons if this occurs.

Privacy Complaints

If you have any questions or concerns about how we handle your personal information, or wish to make a privacy complaint, please contact us.

Privacy Officer
Distinct Conveyancing Pty Ltd

5/237 Main Road
Blackwood SA 5051

Phone: (08) 8278 3351

Email: office@distinctconveyancing.com.au

We will investigate your complaint and respond within a reasonable timeframe. We will endeavour to resolve your complaint promptly and keep you informed throughout the process.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business practices.

Any updated version will be published on this website. We encourage you to review this Privacy Policy periodically to remain informed about how we protect your personal information.

For information about how we collect personal information to comply with Australia’s AML/CTF laws, please refer to our Privacy Collection Notice – Customer Due Diligence.